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Shipments and returns

Your pack shipment

Packages are generally dispatched within one working day after receipt of payment and are shipped via Royal Mail. You can choose between 1st and 2nd Class mail.


Next Day Delivery

If your order is placed before 12am will strive to get it to you by the next working day (assuming all items are in stock and product is not marked as 'Online Only') for deliveries within the UK.


Free Shipping

Orders over £30 will qualify for Free Shipping.

Deliveries outside the UK will incur higher charges.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


'Online Only' Products

Products marked with the 'Online Only' tag are generally not stocked in our stores and are sourced direct from the manufacturer. This process requires an extra 24-36 hours for us to source your item.

We currently only provide this service for items we can source directly from the product's manufacturer where we can guarantee stock availablity and speed of delivery.

Any items which are unavailable due to unforseen circustances will be eligable for a full refund or credit to the value of the item at the time of purchase.


Recycled Packaging

Boxes are amply sized and your items are well-protected. We strive to use recycled packaging wherever possible.



Any items which arrive damaged, or otherwise unfit will qualify for refund or exchange. Please contact us with your Order Number, stating the problem and we will be happy to resolve any problems. Your statutary rights are not affected.